RETURN POLICY

Woo Coffee will not accept returns on coffee due to its perishable nature. However, we strive to satisfy our loyal customers and want you to be happy with your purchase.
We replace any products damaged during transit. A photo of the damaged product is required so that we can alert our shipping department to ensure consistent quality. Please let us know the original order number and the best address for exchange shipment.

PAYMENT

Forms of payment accepted: We currently accept Visa, Mastercard, and American Express. Mobile payment options include PayPal, Zelle, Google Pay and Apple Pay. Mobile options (exclude coffee subscriptions)

SHIPPING

Before delivery, you will receive information about how to track the progress of your order. Orders arrive in 4-8 days once shipped. When your order departs from our warehouse, you will receive a tracking number or delivery date via email. Within 48 hours, the tracking number will be active and you'll be able to locate your order while in transit. With your tracking number, visit the shop app and simply enter your tracking number to check on your order status.

If you have any issues with your coffee or if there are errors in your order, please contact us via email woocoffee2020@gmail.com with your: Order number, name and reason for return

NEED HELP?

| CONTACT THE WOO COFFEE SUPPORT TEAM |

| MONDAY - FRIDAY 3PM - 9PM EST |